Effective Date: Nov 21th, 2024
Welcome to ClockMate Privacy Statement. This is where we describe how we handle your “Personal Data”, this applies to all features and services of the ClockMate products we provide, including mobile apps, websites. Before using any of the features or services we offer, please read and thoroughly understand this policy. Please start using them only after confirming your full understanding and agreement.
To safeguard your rights, this privacy policy will explain how ClockMate-related products collect, use, and store your personal information, as well as the rights you have. Before using ClockMate-related products and services, please read, understand, and agree to this policy.
Before using ClockMate product services, please carefully read and thoroughly understand this privacy policy. Begin using them only after confirming your full understanding and agreement. We will periodically check and update our policies, so please visit this page regularly to ensure you are aware of the latest version of the privacy policy.
Any use or continued use of ClockMate related products and services indicates your consent to the collection, use, storage and sharing of your information in accordance with this Privacy Policy.
This policy will help you understand the followings:
In order to provide services to the Users ("User", "you", "your"), to optimize our services, and to protect account security, ClockMate will collect information that you voluntarily provide, authorize, or generate as a result of your use of the Services when you register, use the Services, in the following manner:
Please understand that the functions and services ClockMate provide to you are constantly updated and developing. If a certain function or service is not described above and collects your information, ClockMate will separately explain the content, scope and purpose of the collection of information to you by means of page prompts, interactive processes, website announcements, etc. to obtain your permission.
When you use the ClockMate application, the app may request access to various permissions on your primary device. These permissions are summarized as follows:
| Index | Permission/Feature | Purpose | Usage in ClockMate | Can it be Turned Off? |
|---|---|---|---|---|
| 1 | CAMERA | Camera access | Used for capturing images of clock gears for analysis and teeth counting. | Yes |
| 2 | READ_EXTERNAL_STORAGE | Access stored images | Used to allow users to upload previously saved images for gear analysis. | Yes |
| 3 | WRITE_EXTERNAL_STORAGE | Save files to storage | Used for saving processed images or analysis results to the device. | Yes |
| 4 | RECORD_AUDIO | Audio recording | Potential future use to measure BPH. | Yes |
The data collected during the provision of ClockMate services may be used in the following ways:
Providing Services to You: We collect and store certain types of information about your use of ClockMate to enhance the app’s operation, enable service provision, and accurately assess the app's performance. This allows us to deliver the tools and features necessary for your clock repair projects, such as gear analysis and project management.
Transaction Information: When you make purchases or subscribe to premium features in ClockMate, we collect information about the transaction, such as service details, purchase dates, and payment information. This is used to process your orders, manage your subscription, and grant access to premium services.
Communication with You: We use your personal information to communicate with you. This includes sending notifications such as updates on your clock repair projects, new feature announcements, or promotional offers related to ClockMate. You can opt out of receiving promotional notifications at any time.
Service Improvement: Assisting in designing new services and improving existing ones.
Surveys and Marketing Activities: We may involve you in surveys related to ClockMate’s features and services to better understand your preferences. Additionally, we may use your data to provide you with the latest information on new services, features, or promotions. You can opt out of any marketing activities at any time.
Assisting Authorities: Assisting national judicial, administrative, and security authorities in conducting investigations and complying with applicable laws and regulations, as well as fulfilling other commitments to authorized agencies.
We will not sell, rent, trade, or otherwise disclose your personal information to anyone under any circumstances, except in the following special cases:
We may process the information obtained from you on the platforms our third-party partners provide. As stated above, though these service providers are shared with the information, they are restricted from disclosing it. Check their privacy policies here.
Protection of Legal Rights and Other Legal Purposes: We may be required to disclose information, such as being subpoenaed, appearing in court, or being requested by law enforcement personnel for investigation, or for any other situation where the law requires us to disclose such information. We may also disclose personal information when necessary to protect our legal rights or to enforce our terms of use and other agreements. ClockMate may provide your personal information in response to a search warrant, subpoena, or other valid legal query or command, or other requirements of applicable law.
The retention period for storing personal data is depending on the purpose of data processed:
In accordance with relevant local laws, regulations, standards, and prevailing practices in your countries and regions, we ensure that you have the following rights over your personal data. You have the right to request from us:
a)Access to Your Personal Information:
You have the right to access your personal information, except where exceptions are specified by laws and regulations. If you wish to exercise your right of data access, you can do so through the following methods:
Account Information: If you wish to access or edit your personal profile information in your account.
The path in the App: Home page → Click on the menu button on the top-left corner "Navigation drawer" → Click on the top header "View Profile" to enter the profile page → Click on the Edit Profile button → Browse through nickname, first name or last name, email.
b)Correct Your Personal Information:
When you discover errors in the personal information about you that we process, you have the right to request corrections. You can make correction requests through the methods listed in "1. Access to Your Personal Information."
If you are unable to correct your personal information through the provided link, you can contact us using the contact information specified in this Privacy Policy. We will respond to your correction request within 5-7 working days.
c)Delete Your Personal Information:
In the following circumstances, you can request the deletion of personal information by sending an email to us:
If our processing of personal information violates laws and regulations.
If we collect and use your personal information without obtaining your consent.
If our processing of personal information violates our agreement with you.
If we no longer provide products or services to you.
d)Request a Copy of Your Personal Information:
You have the right to obtain a copy of your personal information. If you need to obtain a copy of the personal information we have collected about you, you can contact us using the contact information provided in Chapter Eleven of this privacy policy. We will respond and process your request within 5-7 working days after verifying your identity. We will provide a copy of your personal information via email. In compliance with relevant legal requirements and where technically feasible, we will provide you with a copy of your personal information as per your request.
e)California Resident Consumer Rights:
Under the California Consumer Privacy Act (CCPA), California residents have the right to know, access, and delete their personal data. California residents also have the right to opt out of the sale of their personal data and to not be discriminated against for exercising their privacy rights. We do not sell your personal data to anyone for any purpose, nor do we discriminate when responding to privacy rights requests.
If you are a California resident, please be sure to review this privacy policy for important information about your rights under California privacy law and how to submit requests based on those rights
f)EU Data Protection Laws:
Under the General Data Protection Regulation (GDPR), as a data subject, you have the following rights regarding your personal data:
Right to Know: You have the right to know how your personal data is being processed, including the purposes of processing, the types of data, the retention period, and the identities of recipients of the data.
Right to Access: You have the right to access your personal data and may request a copy of the personal data we hold about you.
Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion of your personal data, especially if the data is no longer necessary for the purposes for which it was processed, if you have withdrawn consent, or if the processing of the data is in violation of the law.
Right to Opt Out of Data Sales: Under GDPR regulations, you have the right to ensure your data is processed lawfully, fairly, and transparently. You also have the right to choose not to have your personal data sold, which is a safeguard for your privacy.
Right to Non-Discrimination: You should not face discrimination when exercising any of the above rights.
We do not sell your personal data for any purpose.
We will not discriminate against you for exercising your privacy rights, such as accessing, deleting data, or opting out of the sale of your data.
We may store your personal data in data centers outside the country you live in. The data may be transferred internationally depending on the service operation requirements. We do not store your personal data in China. Please refer to the Data Processors section for more details..
We use Cookies and similar technologies to enhance your experience with this service. When you use this service, we may use these technologies to send one or more Cookies or anonymous identifiers to your device, collecting and storing information about your visits and usage of the service. We commit not to use Cookies for any purposes other than those described in this privacy policy. We primarily use Cookies and similar technologies to achieve the following functions or services:
Accelerate navigation
Track website usage
Identify user identity, access permissions, and preferences
Conduct research and diagnostics to improve our content, products, and services
You can manage or reject cookies or data analytics tools through your browser settings. However, please note that disabling cookies or data analytics tools may impact your ability to enjoy the optimal service experience, and some services may not function properly.
Strictly Necessary Cookies
| Cookies | Cookies used | Expiration |
|---|---|---|
| XSRF-TOKEN | Protecting the security of web services. | 2 hours |
| ClockMate_session | Used to identify the user's browsing session. | 1 week |
These third-party partners provide services that help us transfer data internationally. We may process your data on the following platforms that our partners provide for research and analyzing purposes. We may share your information with them for the purpose of processing your data on our behalf. They are restricted from sharing it for any other non-ClockMate purpose.
our server provider is certified under ISO/IEC 27001. They have strict rules on data transmission. Here is the list of their privacy policies and certifications:
| Vendor Name | Data Processing Activity | Contact Info | Privacy Policy | Certification |
|---|---|---|---|---|
| Hostinger Web Hosting | Web hosting provider | gdpr@hostinger.com | Privacy Policy | Certification |
To ensure that you are always aware of how we collect, use and disclose your information, ClockMate reserves the right to post any changes or updates to this Privacy Policy on this website and encourages you to periodically review this Privacy Policy for the most current information. Once we change this Privacy Policy, we will notify you by updating the "Last Updated Date" at the top of this Privacy Policy.
If you have any questions about this Privacy Policy or require further information, please feel free to contact us at any time by one of the following methods
Contact Us page
Email: clockmate@abdessamadbakkar.com
To enhance our research and development efficiency and provide users with more diverse services, we use third-party software development kits (SDK) in the ClockMate Android app. These SDK are typically provided by third-party vendors to help improve app functionality and performance.
The SDKs we use include:
Facebook SDK (used to support Facebook authorization login and account binding, which may collect user device identification information).
Firebase SDK (used to support push notifications, analysis, and statistics of application errors, which may collect user device identification information).
AdMob SDK (used to display ads in the mobile app, sourced from the Google Ad Network, with location-based restrictions for specified regions, which may collect user device identification information).
In the interest of transparency, we hereby add the full developer information:
Developer : Abdessamad Bakkar
E-mail: clockmate@abdessamadbakkar.com
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ClockMate is a set of tools for clockmakers that helps with counting the teeth on gears using image analysis, managing repair projects, and improving accuracy, making clock repairs easier and faster.
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